This Privacy Policy explains what personal information goated collects from players in the Philippines, how it is used, and the rights you have over your own data. Please read this carefully before creating an account or using any part of the platform.
When you register for an account on goated, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and mobile number. If you proceed to verify your identity as required by Philippine gaming regulations, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-address document. During the course of your use of the platform, you may also provide additional information when contacting our support team, updating your account profile, or responding to optional surveys. All information you submit is stored securely and used only for the purposes described in this Privacy Policy. We do not collect more personal data than is necessary to operate the platform and comply with applicable Philippine law. You are responsible for ensuring that the information you provide is accurate and up to date at all times. If any of your details change, please update your account profile or contact us so we can keep our records correct.
When you access the goated platform through your mobile browser or any supported device, certain technical data is collected automatically to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record timestamps of logins, session durations, and in-platform actions such as game launches and transaction initiations, which help us detect unusual activity and protect your account. Cookies and similar tracking technologies may be used to maintain your session state, remember your preferences, and gather aggregate analytics about how the platform is used across our player base in the Philippines. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. Automatically collected data is not used to build individual marketing profiles or sold to advertising networks. This data is retained only for as long as necessary to fulfil the purposes described here or as required by applicable regulations.
To process deposits and withdrawals in Philippine pesos, goated works with licensed payment providers who handle the actual transfer of funds on your behalf. We receive confirmation data from these providers — such as transaction reference numbers, amounts, timestamps, and payment method types — but we do not store your full card numbers, bank account credentials, or e-wallet PINs on our own servers. All payment processing is handled by the respective payment provider under their own security and privacy standards, and we encourage you to review their policies as well. Transaction records are retained as required by Philippine financial regulations and for the purpose of resolving any disputes that may arise. If a withdrawal is flagged for review, we may request additional documentation to verify the transaction before it is approved. Your transaction history is accessible within your account dashboard at any time. We do not share your payment data with third parties except where required by law or to complete the transaction you have initiated.
Your personal data is used to create and manage your account, process transactions, verify your identity, and provide access to games and platform features. Without this data, we cannot operate the service or comply with our regulatory obligations under Philippine law.
We analyse account activity and transaction patterns to detect and prevent fraud, money laundering, and unauthorised access. This processing is necessary to protect both the platform and all registered players from financial and security risks.
When you contact us for help, we use your account information and communication history to respond accurately and efficiently. Support interactions may be recorded for quality assurance and training purposes, and records are retained for a reasonable period thereafter.
Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve game selection, navigation, and overall performance. This analysis does not identify individual users and is used solely to enhance the player experience.
goated does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their contracted functions. All third-party service providers are required to handle your data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond what we have authorised. We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business restructuring or transfer of platform ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law. We do not share your data with other online gaming platforms or advertising networks. Any third party that receives your data is bound by confidentiality obligations consistent with this Privacy Policy.
As a registered player based in the Philippines, you have specific rights regarding the personal data we hold about you. These rights are outlined below. To exercise any of them, you may contact us using the email address listed in the footer of this page.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine law.
If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your profile settings.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected. Note that some data must be retained to comply with legal and regulatory obligations.
Where processing is based on legitimate interests, you have the right to object. We will review your objection and cease processing unless we have compelling legitimate grounds that override your interests.
Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used format so you can transfer it to another service.
Send your data rights request to the support email listed in the footer. Please include your registered email address and a brief description of your request so we can verify your identity and respond promptly.
goated may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the revised policy will be published on this page with an updated effective date, and we will make reasonable efforts to notify registered users through available communication channels. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how your data is being handled. If you have any questions or concerns about this Privacy Policy or the way your personal data is processed, please contact us at the email address shown in the footer below. We are committed to addressing your concerns promptly and transparently. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.
If you want to know more about how goated handles your personal information, or if you would like to exercise any of your data rights, check our FAQ page or get in touch with our support team.